Internet Service Providers are almost universally despised. They've pushed for the FCC to continue defining 25 Mbps as "high use" broadband, and on top of that they overstate the quality of service they provide. A recently-released map of broadband availability in the US paints a pretty dire picture:
Here in St. Louis—where I guess I should count my lucky stars we have 'high use' broadband available—I have only two options: I can get 'gigabit' cable Internet from Spectrum, or 75 megabit DSL from AT&T.
And you're probably thinking, "Gigabit Internet is great, stop complaining!"